Effective Date: 05/20/2024

At ArtistsAvenue, we strive to ensure that you are completely satisfied with your purchase. Due to the unique and customized nature of our products, we have specific guidelines regarding returns and refunds. Please read our policy carefully before making a purchase.

1. Return Eligibility

Customized Items:

• Customized paintings, vases, and miniature sculptures are non-refundable and non-returnable due to their personalized nature. We encourage you to review your customization choices carefully before placing your order.
• If a customized item arrives damaged or with a significant defect, please contact us within 7 days of receiving the item. We will work with you to repair or replace the item at no additional cost.

Pre-Made Items:

• Pre-made paintings and prints can be returned within 14 days of delivery for a full refund or exchange, provided the item is in its original condition and packaging.
• The customer is responsible for return shipping costs unless the item was received damaged or defective.

2. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Email Address] with your order number and photos of the damage. We will assess the situation and provide instructions on how to return the item or receive a replacement. We will cover the cost of return shipping for damaged or defective items.

3. How to Return an Item

To initiate a return, please follow these steps:

1. Contact our customer service team at [Email Address] within the return eligibility period to request a return authorization.
2. Pack the item securely in its original packaging, including all accessories, tags, and documentation.
3. Ship the item to the return address provided by our customer service team. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.

5. Exceptions

• Items marked as final sale are not eligible for return or refund.
• Gift cards are non-refundable.

6. Contact Us

For any questions or concerns regarding returns and refunds, please contact us at:

ArtistsAvenue
[Your Contact Information]
[Email Address]
[Phone Number]

We are committed to providing a positive shopping experience and appreciate your understanding of our returns and refunds policy.